Reference

Terms That Keep Your Account Clear

These terms set out how your BD Jelly account works — what we expect from you, what you can expect from us, and where these conditions apply.

Applies to all account holdersbKash, Nagad, Rocket deposits coveredEligibility depends on local lawSubject to change with notice

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HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Data Under These Terms

These terms include how we store your account data, handle wallet details, and what happens when you request changes to your information. We keep your account credentials encrypted and do not share wallet identifiers — bKash numbers, Nagad IDs, Rocket account details — with third parties outside of what is needed to process your transaction. If you believe your account has been accessed without authorisation, contact support immediately so we can suspend access and investigate.

Data Retention

We retain account and transaction records for as long as required under applicable law and our internal compliance policy. You may request a summary of your stored data via email.

Wallet Security

Wallet details you submit for bKash, Nagad, or Rocket withdrawals are handled under our data policy and are not stored in plain text after verification is complete.

Account Changes

To update your registered mobile number, wallet details, or contact information, raise a request through live chat or email with your account verification details ready.

Term Disputes

If you believe a term has been applied incorrectly to your account — for example, a hold on a Rocket withdrawal — contact support with your transaction reference and we will review it.

REACH US DIRECTLY

Contact Us About These Terms

If any part of these terms is unclear — or if you need to flag an account issue tied to a specific rule — our support team handles queries about conditions, wallet transactions, and account standing. Reach out through any of the channels below and we'll point you to the right answer.

Team online

Live Chat

Available directly inside your account dashboard. Fastest path for questions about a specific rule or a pending bKash or Nagad transaction.

Email Support

Send detailed queries about account conditions, withdrawal holds, or term clarifications to our support address. We aim to respond within one working day.

Help Centre

The Help Centre covers common questions about account terms, wallet limits, and eligibility checks — a good first stop before raising a ticket.

What These Terms Actually Cover

BD Jelly Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on BD Jelly, you agree to these terms in full. They govern every part of your use — account registration, wallet deposits through bKash, Nagad, or Rocket, gameplay, withdrawals, and how disputes get handled. We do not accept accounts from regions where

1
online gaming is not permitted under local law; it is your responsibility to check whether access is lawful where you are. We may update these terms when rules change, and we will post the revised version on this page. Continued use of your account after an
2
update means you accept the new terms. If you disagree with any change, close your account before the effective date. Payment-related terms apply specifically to the wallet methods we support — bKash, Nagad, and Rocket — and any conditions tied to those rails (such as transaction
3
limits set by the wallet provider) sit alongside our own. Our terms do not override those of the wallet providers; both sets apply when you make a deposit or withdrawal.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These questions cover what our account holders actually ask when they read through the conditions. If something is not covered here, live chat is the fastest route to a direct answer.

These terms apply to anyone who opens or uses a BD Jelly account. Access depends on your local law and eligible regions — check that before you register.

We can update these terms and will post the revised version on this page. Using your account after the effective date counts as acceptance of the updated conditions.

Yes. Wallet providers like bKash, Nagad, and Rocket set their own transaction limits and conditions. Both their rules and ours apply when you make a deposit or withdrawal.

Send a request to our support email with your registered account details. We will provide a summary of the data we hold in line with applicable law and our retention policy.

Raise the issue through live chat or email, include your transaction reference, and our team will review and respond. We aim to resolve disputes within one working day.

Yes. If you disagree with any change to these terms, close your account before the new version takes effect. Contact support to initiate the account closure process.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoFAQ InfoBd Jelly Glossary

Terms That Keep Your Account Clear

Account Security and Your Data Under These Terms

Data Retention

Wallet Security

Account Changes

Term Disputes

Contact Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Who do these terms apply to?

02 Can BD Jelly change these terms without notice?

03 Do bKash or Nagad have their own conditions that apply alongside yours?

04 How do I request a copy of my account data?

05 What happens if a term is applied to my account incorrectly?

06 Can I close my account if I disagree with a terms update?

Terms & Conditions

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