Reference

How Our Legal Terms Work for You

Access to BD Jelly depends on your local law and the eligible regions we serve — please check your local rules before opening an account.

Account eligibility rulesLocal law appliesBangladesh playersLive casino and slots
BD Jelly How Our Legal Terms Work for You
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data is stored securely and accessed only for the purposes we describe in these terms. We do not sell your personal information to third parties. Cookies on this site track session activity and payment flow — you can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the deposit and withdrawal steps work. If you want to update your account details, request a copy of your data, or ask us to delete records we no longer need to keep, contact our support team directly.

Data Retention

We keep your account and transaction records for as long as required by applicable law, then delete or anonymise them. You can request your own records at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including our support team.

Cookie Policy

We use session cookies to keep you logged in and to track your deposit flow through bKash, Nagad, or Rocket. No third-party advertising cookies are placed without notice.

Data Requests

To access, correct, or request deletion of your personal data, contact support with your registered account details. We respond within a reasonable timeframe.

REACH OUR TEAM

Contact Us About Legal Queries

If you have a question about these terms, your account eligibility, or how your data is handled, our support team can help. Reach out through the channel that works for you — we respond in English and can walk you through any account or policy question.

Team online

Live Chat

Open the chat widget from your account dashboard for direct support on legal or account queries.

Email Support

Send your query to our support address and we'll respond with a written answer you can keep for your records.

Help Centre

Check the help section of your account for answers to common policy and eligibility questions before contacting us.

Common Questions About Our Terms

Below are the questions we get most often about account rules, eligibility, and how these legal terms work in practice.

Account eligibility depends on your local law and the regions we serve. If online gaming is restricted in your area, those restrictions apply and you should not open an account.

The terms are governed by the law applicable to your account's jurisdiction. Where local law conflicts with any clause here, local law takes precedence and the rest of the terms stay in effect.

Start with the transaction reference your bKash or Nagad app generated at the time of payment. Send that reference to our support team and we'll trace the payment on our end.

Yes. Contact support with your registered account details and request a data export. We'll provide your transaction history and account records within a reasonable timeframe.

Send a request through live chat or email support. We can update contact details or process a deletion request for data we are no longer legally required to retain.

We publish the current version of these terms on this page. If changes affect your account in a material way, we'll notify you before they take effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.